All about our Care Hotline service
Whether they require a few hours’ support only or round-the-clock care, our clients rely on us to understand their particular requirements and to respond to them with the warmth and professionalism they deserve.
We are highly experienced in providing for complex care situations and our flexible approach means that clients can adapt, increase or reduce the type of services they receive at any time.
Give one of our regional offices a call (link to contact page) or email:
Dundee 01764 663 644
Angus 01764 663 644
Fife 01383 326401
Edinburgh 0131 516 2216
All about Private Care with Avenue
Private care is available for any daily tasks you or a relative may need support with. These services cover bathing, showering, applying creams and lotions, dressing and toileting, all in the comfort and privacy of your own home.
Working to your regular routines within the confines of your own home, and ensuring that support is tailored to your specific requirements, our fully trained care assistants offer professional support in a way that’s most comfortable to you and your family.
We believe in the importance of a continuous service and the same familiar faces, especially when it comes to personal care. Speak to us to find out more about how we can support you or a loved one. Once you contact us we’ll arrange a visit to take in the care requirements and provide you with all the relevant information you’ll need to make the best decision for your assessed requirements.
Please contact us via the below link to discuss our Care services.
All about Direct Payments
Direct payments are made by the local council, they are for people who are assessed as needing help from social services and prefer to arrange and pay for their own care and support services instead of receiving them directly from the local council.
You must be able to give your consent to receive direct payments. You must also be able to manage them even if you need help to do this on a day-to-day basis.
If you already receive social services, your local council must offer you the option of direct payments in place of the services you currently receive. There are some limited circumstances where you are not given the choice; your council will be able to tell you about these.
If your local council has decided that you do not need social care services, it will not offer you direct payments; if you think your needs or circumstances have now changed, ask your council for a new assessment.
If this is something you wanted to do with Avenue we would assess the care package and provide you with a care plan for your consideration.
All about our Funded Care service
Our funded care service consists of liaising with local authorities to carry out care packages that have been assessed and approved. We want our clients to feel comfortable and safe in their own homes and after we have received a start date we would commence the care package by liaising with the service-user and our clients.
Our aim is to assist our service-users to live on their own within their own homes by providing the right levels of support at the right times of the days and week. Our funded service is bespoke to each service user depending on their wishes and medical requirements and we also willingly work closely with our service users loved-ones to ensure their service is bespoke to help everyone involved in the support process.
Please contact us via the below link to discuss our Funded Care Services.
All about our Care Hotline
If you have any queries in relation to any of our services and would like to know more about the different types of Care packages we provide please contact our regional teams.
We can provide advice on funded care applications or help you with any questions you may have on direct payments and how to manage this from a service users perspective.